Welcome to Waldo

PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICE.


Welcome! Thanks for using the Waldo refund and savings finder services and website (“Service”). The Service is provided by Waldo Technologies, Inc (“Waldo”). By using our Service, you agree to these terms and conditions (“Terms”). Please read them carefully. At any time, Waldo may change these Terms by updating this posting, or emailing you at the email address you provided. You should visit this posting to review these Terms from time to time. In these Terms, references to Waldo include its parents, affiliates, directors and employees.

Who Can Use The Service

The Service is available to U.S. residents who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Service at getwaldo.com or via the Waldo App. We reserve the right to refuse access to the Service or cancel your account at any time.

Limited Use

Your use of data obtained via the Restricted Scopes must comply with these requirements: Limit your use of data to providing or improving user-facing features that are prominent in the requesting application's user interface. All other uses of the data are prohibited; Only transfer the data to others if necessary to provide or improve user-facing features that are prominent in the requesting application's user interface. You may also transfer data as necessary to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to users. All other transfers or sales of the user data are prohibited; Don't use or transfer the data for serving ads, including retargeting, personalized, or interest-based advertising; and Don't allow humans to read the data, unless you first obtained the user's affirmative agreement for specific messages; It is necessary for security purposes (such as investigating a bug or abuse); It is necessary to comply with applicable law; or your use is limited to internal operations and the data (including derivations) have been aggregated and anonymized.

How the Service Works

We provide our Service by tracking customer policies at popular online merchants, which are listed on our Site. Where we see a potential savings or refund opportunity based on your purchase history, we will correspond with Merchants on your behalf using your email address and name to attempt to get you the benefit. You authorize Waldo to act as your agent in performing the Service. By registering for the Service, you may be required to link your personal email account, such as Google, Yahoo! and Microsoft, and other merchant accounts, such as Amazon (“Linked Accounts”) to the Service. In order to identify savings opportunities for you, we will review the contents of your Linked Accounts, including receipts, correspondence, and contacts information. From time to time, we may offer you additional Services. If we do, these Terms will apply.

Price Drop Refunds: Filing Claims, Fees and Payment

Our price drop service monitors your eligible purchases for price reductions after you buy. Waldo will file a refund claim for an eligible purchase where we detect a price drop of at least three dollars USD ($3.00) or more. Waldo may file claims for smaller price drops at its discretion. After the first claim is filed, Waldo will not file additional claims for the same item, even if the price drops again. Not all price drops may be detected, and Waldo is not responsible for any missed refund opportunities. There is a 25% finders fee for the price drop Service. Any refunds that Waldo obtains will be credited by the Merchant to the credit card (or other form of payment) you used to make the purchase, as determined by the Merchant’s policy. Each month, Waldo will send you a summary of refunds we obtained and charge the appropriate credit card on file for the finders fee.. Any wireless carrier charges related to your use of the Service are your responsibility.

Delivery Guarantees

From time to time, if we detect that your purchase was not shipped in the time and manner that the merchant promised you, we may offer to correspond with the merchant on your behalf, and attempt to obtain a refund or other benefit for you. In order to receive a benefit, your purchase must meet the merchant’s policy requirements. This service may not be available at all times, but if we offer it to you, it will be provided free of charge unless we notify you otherwise. If you accept our offer to provide this service, you agree that you will accept any resolution we obtain as final.

Merchants

Waldo is not affiliated with the Merchants from which we seek refunds and other benefits. Merchants' policies vary widely, and some policies only provide refunds on certain items. Waldo does not own or control Merchants’ customer satisfaction policies, which may change at any time. For convenience, we list each Merchants' policy in the Merchant section of our website, which we will update from time to time as policy changes come to our attention. For the most current version of a Merchant's policy, please refer to the Merchant's website. Waldo is not responsible for the Merchants’ actions, interpretation, and/or application of their policies, or their failure to issue a refund or other resolution that you believe is owed. Waldo may change its list of eligible Merchants at any time.

Your Waldo Account and Linked Account

When you create an account for the Service (“Waldo Account”), you agree that you will not use a username or email address for your Waldo Account or a Linked Account that belongs to someone else, impersonates someone else, violates another’s intellectual property rights, or is offensive in Waldo’ discretion. You agree to provide true, current and complete registration information about yourself, and to update this information promptly when it changes or upon our request. You represent that your Linked Account belongs to you, and you are permitted to link to it. You are responsible for maintaining the security of your Waldo Account and are responsible for all activities that occur under your Waldo Account and Linked Account, whether or not you authorized the activity. You will immediately notify us of any unauthorized use of your Waldo Account or other breach of security. You cannot sell, transfer, or assign your Waldo Account to someone else.

Waldo Referral Requirements

Waldo, at its our sole discretion, may offer cash rewards or credits to users who refer additional new users to Waldo. For credits or rewards to be earned, referred users must meet the definition of a "Qualifing Waldo User", which includes (i) the referred user is not an existing or previous user of Waldo, (ii) the referred user has authenticated with Google and logged in with a valid Gmail account, (iii) the referred user must have agreed to allow Waldo Technologies Inc. to have sufficient Gmail API access to read/modify their inbox, (iv) the referred user is located in the United States, (v) the referred user has linked a valid, US-based credit card number with their account that is not associated with any other Waldo account, (vi) the referred user has 5 or more order receipts in the connected Gmail inbox that are accessible by Waldo, (vii) the referred user has placed 5 or more orders within the 6-month period prior to their sign up date, (vii) the 5 or more orders placed by the user must have been placed with a qualifying brand seen here (https://getwaldo.com/brands.html), (ix) the 5 or more orders placed by the user must have been paid for in US Dollars, and (x) the referred user must have a valid account meeting all of the above criteria for a minimum of 24 hours. Each user, at the discretion of The Company, may also earn a signup bonus for linking a valid, US-based credit card that is not affiliated with another Waldo account. The Company, at its sole discretion, establishes the terms and conditions for each Qualifying Waldo User and determines whether they have satisfied such terms and conditions for you the referrer to receive a cash reward. Such terms and conditions are set forth on the Website and the Application and may be updated, modified, suspended, or cancelled by the Company at any time in its sole discretion.

Redeeming Waldo Referral Balances

Subject to these Terms and our approval, you may request that we redeem Waldo Referral Balances from your Account. Prior to a user redeeming Waldo Referral Balances, (i) the user must have authenticated with Google and logged in with a valid Gmail account, (ii) the user must have agreed to allow Waldo Technologies Inc. to have sufficient Gmail API access to read/modify their inbox, (iii) the user must be located in the United States, (iv) the user must have linked a valid, US-based credit card number with their account, (v) the user must have linked a valid, US-based debit card with their account to cash out, and (vi) the user must have a Waldo Balance of $25 or greater. Qualifying users may only receive one payout in a 24 hour period.

We will generally redeem Waldo Referral Balances from your Account within 1-5 Business Day(s) of when we receive your redemption request. Credits in the form of bank transfers, gift cards or other will be completed within 2-3 Business Days from when we receive the redemption request.

Finally, users may earn no more than $599 per year in referral payouts. Any users interested in making more than $599 per year should apply to our ambassador program in order to recieve the correct tax information.

Depending on applicable tax laws, your receipt of rewards may be subject to reporting to certain tax authorities. In accordance with such laws, we may be required to send to you and file certain forms with tax authorities, such as the IRS Form 1099-MISC (Miscellaneous Income), for any year in which rewards are issued to you. If we request information from you in order to complete a required tax form, and you fail to provide the requisite information, you will be prohibited from redeeming Waldo Referral Balances or Price Drop Refunds from your Account until we receive the required information.

Privacy

Our use of your Waldo Account, Linked Account, and all data and personal information contained therein is governed by our Privacy Policy.

Termination of the Service

You may terminate your Waldo Account at any time. We may suspend your Waldo Account or terminate the Service if you violate any of these Terms.

Electronic Communications

When you communicate with us electronically (such as via email, text message or by creating a Waldo Account), you consent to receive communications from us electronically, including all statements, notices, and disclosures. You agree that communications we provide you electronically satisfy any legal requirement that such communications be in writing.

Customer Service

You may contact Customer Service using the contact information on our Site. The provision of customer support is not required or guaranteed, and is provided at Waldo’ sole discretion.

Laws and Regulations

Your use of the Service is subject to all applicable federal, state and local laws and regulations. Unauthorized use of the Service is prohibited, and violators can be prosecuted under federal and state laws. Virginia law and Federal law will govern the interpretation and enforcement of these Terms.

Copyright and Trademark Information

The information contained at the Site and provided as part of the Service, including all text and images (other than certain images of third parties) and their arrangement, are copyright Waldo Technologies, Inc. Waldo and its logo are trademarks of Waldo. All other trademarks are property of Waldo unless otherwise designated or clearly implied herein as belonging to third parties. Except as stated in the next paragraph, nothing at the Site or in the Service shall be construed as granting by implication, estoppel, or otherwise any license or right under any patent, trademark, copyright or proprietary rights of Waldo or of any third party. You are authorized by Waldo to use the Service as described in these Terms solely for your personal, non-commercial use. The information and materials provided through the Service may not otherwise be copied, transmitted, displayed, distributed, downloaded, licensed, modified, published, posted, reproduced, used, sold, transmitted, used to create a derivative work or otherwise used for commercial or public purposes without Waldo’ prior written consent. The Service materials may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Certain images and information are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.

Digital Millennium Copyright Act

We respond to notices of alleged copyright infringement pursuant to the Digital Millennium Copyright Act. If you believe someone is violating your copyright on our Site, you can notify us following the instructions in our Legal section.

Limitation of Liabilities and Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. The Service may include technical or typographical inaccuracies and errors. Waldo assumes no liability for any errors or omissions in the information contained in the Service and expressly disclaims any responsibility to update this information. IN NO EVENT SHALL Waldo BE LIABLE FOR ANY PUNITIVE, SPECIAL, DIRECT, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT AND TORT ACTIONS (INCLUDING LIBEL), ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING OR DISPLAY OF, OR THE INTERACTION OR ANY OTHER FORM OF COMMUNICATION WITH, THE SERVICE AND THE INFORMATION CONTAINED AT THE SITE (INCLUDING VIA COMPUTER VIRUSES OR ANY OTHER FORM OF SOFTWARE).

Indemnification

You agree to indemnify, defend, and hold harmless Waldo from and against any and all losses and threatened losses arising from, in connection with, or based on allegations whenever made of, any of the following: your breach of these Terms, your use of the Service, any claim that your use of the Service violates any applicable law, or any claim arising out of your negligent acts or omissions. This obligation will survive any termination of these terms or your Waldo Account. You will cooperate fully as reasonably required in defense of any claim identified under this section. You acknowledge that damages from improper use of the Service may be irreparable; therefore, Waldo is entitled to seek equitable relief in addition to all other remedies. Waldo reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

Marketing

Regardless of whether you have chosen to opt out of certain marketing offers from Waldo, by using the Service you agree that we may market our services and the services of other companies on the Site through the use of banner ads, “hyper-links," and other similar marketing devices. Products offered will be at the sole discretion of Waldo, and may be provided by companies not affiliated with Waldo. Non-affiliated companies will be solely responsible and liable for the provision of or failure to provide stated services, benefits, or products, and Waldo does not legally endorse or guarantee them.

Links to Other Internet Web Sites

Some of the Web sites listed as links herein are not under the control of Waldo, but rather are exclusively controlled by third parties. Accordingly, Waldo makes no representations whatsoever concerning such Web sites. Although Waldo may provide a link to a third party, such a link is not an authorization, endorsement, sponsorship or affiliation by Waldo with respect to such Web site, its owners or its providers. Waldo is providing these links only as a convenience to you. Waldo has not tested any information, products or software found on such Web sites and therefore cannot make any representations whatsoever with respect thereto. It is up to you to take precautions to ensure that whatever you select is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL WALDO BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF ANY HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Feedback

Any comments or materials sent to Waldo or posted on the Site, including feedback data, such as questions, comments, suggestions or the like regarding the content of any such documents (collectively "Feedback"), shall be deemed to be the property of Waldo. Waldo’ use of the Feedback will be in compliance with our Privacy Policy, which is set forth on the Site, and applicable laws. Waldo shall have no additional obligations with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Waldo shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.

Violations of Terms

Waldo reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from a particular Internet address to the Site. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS Waldo FROM ANY LIABILITY, LOSS, CLAIM AND EXPENSE, INCLUDING ATTORNEY’S FEES, RELATED TO YOUR VIOLATION OF THESE TERMS OR YOUR USE OF THE SERVICE AND INFORMATION PROVIDED AT THE SITE.

About These Terms

If there is any inconsistency between these Terms and any additional terms we may add, the additional terms will prevail. These terms govern the relationship between Waldo and you. They do not create any third party beneficiary rights. If you do not comply with these Terms and we do not take action immediately, this does not mean we are forfeiting any rights that we may have. We may still take action in the future. If any particular term is not enforceable, this will not affect any other Terms.